Our Return Policy

Returns

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  We only accept returns based on the wrong size being chosen.

 Re Exchanging Helite vests and jackets for a different size

We happily exchange if you have chosen the wrong size however to be eligible for a return, your item must be unused and in the same condition that you received it. Helite vests and jackets must not be worn on your motorcycle before returning them.

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

Sizing Exchanges (if applicable)

Re Helite vests and jackets:

As stated we happily exchange if you have chosen the wrong size but please note that you (the customer) are responsible for postage costs back to Moto Smart.  Please ensure you package the item carefully to avoid it getting damaged in transit.  We will pay for the new postage fees back to you with the amended size vest or jacket

 

NB  If the amended size is not in stock, delivery can take 2-3 weeks.

 

 

Sale items (if applicable)

Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged or refunded.

 

Re other items

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at wayne@motosmart.com.au and send your item to: 48 Hill Street Crafers West Adelaide South Australia AU 5152.

 

Shipping

To return your product, you should mail your product to: 48 Hill Street Crafers West Adelaide South Australia AU 5152

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are returning an item over $100, you should consider using a trackable shipping service or purchasing insurance (we recommend Australia Post). We don’t guarantee that we will receive your returned item.